Last updated: 1 January 2026
At Kalyanasangamam, we are committed to providing the highest quality matrimony service to the global Eelam Tamil community. This Refund Policy outlines the conditions under which refunds may be granted for membership fees and other charges. Please read this policy carefully before making any payment.
1. General Policy
All membership fees paid to Kalyanasangamam are generally non-refundable once a paid plan is activated and access to premium features has been granted. By completing a payment, you acknowledge that you have read and accepted this Refund Policy.
- Free membership registration carries no charge and is therefore not subject to this policy.
- Paid plans (Premium, Elite and any promotional packages) are subject to the conditions below.
- Promotional or discounted memberships are strictly non-refundable once activated.
2. Eligible Refund Conditions
A refund request may be considered in the following circumstances:
- Within 7 days of purchase — If you have not used any premium features (such as viewing contact details, sending interests or accessing premium search filters), you may request a refund within 7 calendar days of your payment date.
- Duplicate payment — If you have been charged more than once for the same membership plan due to a technical error, a full refund of the duplicate charge will be processed.
- Erroneous charge — If you were charged an incorrect amount due to a system error, we will refund the difference.
- Service unavailability — If Kalyanasangamam is permanently discontinued before your membership period expires, a pro-rata refund will be issued for the unused period.
3. Non-Refundable Situations
Refunds will not be granted in the following situations:
- You have used any premium feature, including viewing contact details or sending a paid interest.
- Your account has been suspended or terminated due to a violation of our Terms & Conditions.
- The 7-day refund window has elapsed.
- You have found a match or no longer wish to use the service.
- You were unable to find a suitable match within your membership period.
- Membership plans purchased during a sale, promotion or special offer.
- Upgrade payments from one paid plan to a higher plan.
4. How to Request a Refund
To submit a refund request, please follow these steps:
- Email us at care@kalyanasangamam.com with the subject line "Refund Request — [Your Profile ID]".
- Include your registered email address, profile ID, payment date and the reason for your request.
- Attach your payment receipt or transaction confirmation.
- Our team will acknowledge your request within 2 business days and respond with a decision within 5 business days.
5. Refund Processing
- Approved refunds are processed within 7–10 business days from the date of approval.
- Refunds are credited exclusively to the original payment method used at the time of purchase (credit/debit card, UPI, net banking or wallet).
- Kalyanasangamam is not responsible for delays caused by your bank or payment provider after the refund has been initiated from our end.
- In the case of international payments, currency conversion differences or bank charges are not covered by Kalyanasangamam.
6. Plan Transfers and Upgrades
- Unused membership days from one plan cannot be transferred to another account.
- When upgrading a plan, you pay only the difference; no refund is given for the remaining days of the lower plan.
- Plan downgrades are not permitted mid-cycle; unused premium days are forfeited without refund.
7. Chargebacks
Initiating a chargeback or payment dispute with your bank or card issuer without first contacting Kalyanasangamam to resolve the matter is considered a violation of these terms. We reserve the right to suspend the account associated with a chargeback while the dispute is under investigation.
8. Changes to This Policy
Kalyanasangamam reserves the right to update this Refund Policy at any time. Changes will be published on this page with an updated date. Continued use of our services after any modification constitutes your acceptance of the revised policy.